Insights

Perspectives from the Keynova Group team and other thought leaders influencing innovative thinking about digital channels.

Kaycee McNeil-Elder Kaycee McNeil-Elder

Nationwide Spending $100M on AI to Beef up Claims Efficiency, Customer Experience

Source: Claims Journal

In a recent interview, Guru Vasudeva, the senior vice president and chief technology officer of property/casualty technology at Nationwide, cites the firm’s leading position in Keynova Group’s Scorecards for its digital claims experience and reveals how the firm is investing in AI solutions to streamline claims processes for both its customers and its internal claims’ staff.

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Kaycee McNeil-Elder Kaycee McNeil-Elder

Best Car Insurance Companies of 2025

Source: Wall Street Journal – Buy Side

Senior Insurance Editor Amy Danise of WSJ - Buy Side cites recent Keynova Group research as “Expert Insights” related to Progressive, Travelers, GEICO, and Erie Insurance.

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Kaycee McNeil-Elder Kaycee McNeil-Elder

Commercial insurers continue to offer more online: Keynova

Source: Insurance Nerds

Though using the same title as another recently published article, Insurance Nerds takes a different approach, detailing recognition of The Hartford as the leader in Keynova’s 2025 Small Commercial Insurance Scorecard.

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Kaycee McNeil-Elder Kaycee McNeil-Elder

Quick Closing Time is Important for HEL Borrowers

Source: Inside Mortgage Finance/Inside Mortgage Trends

Streamlined applications, accelerated closing, and other new features are driving a resurgence in the use of home equity line and loan products.

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