Insights
Perspectives from the Keynova Group team and other thought leaders influencing innovative thinking about digital channels.
COMMENTARY: BNPL Is Booming, And So Are the Risks You Can’t Ignore
Source: Digital Transactions
A fascinating article on the accelerating nature of digital transactions and how improved insight into identity can reduce risk for providers while driving a more seamless experience for consumers -- whether for BNPL, P2P payments like Zelle, or digital applications for financial services.
The Credit Card Tools Hiding in Your Banking App
Source: NerdWallet
Sara Rathner, a senior writer at NerdWallet, speaks with Keynova managing director, Beth Robertson, about the valuable set of financial tools that many issuers are building into their mobile apps.
Closing the customer service gap
Source: American Banker
Retail banks are understandably cautious in approaching the use of AI for live servicing and virtual assistants. A recent article from Capgemini details the strategic importance for banks and credit unions to develop a balanced blend of Gen AI and human contact for customer support.
U.S. Bank earns top ranking for online credit card experience
Source: U.S. Bank
Enhanced functionality and streamlined digital processes help cardholders manage their accounts with ease and confidence.
Bank of America’s new login process supercharged user engagement
Source: EMarketer
EMarketer reviews Bank of America’s new CashPro login and cites the bank’s leading results in Keynova’s recent Q2 Online Banker Scorecard.
Banks Improving Debit Card Management in Online Banking and Adding Security Features While Real-Time Alerts Still Advancing
Bank of America Maintains First Place in Keynova Group’s Q2 2025 Online Banker Scorecard
Bank of America, U.S. Bank digital status tools set them apart
Source: Bank Automation News
Whitney McDonald, editor at Bank Automation News, covers the status tools that leading banks like Bank of America and U.S. Bank are adding to enhance the credit cardholder experience.
Online Credit Card Scorecard Reviews 10 Top Issuer Websites for Cardholder Engagement
Source: CardRates.com
Andrew Allen of CardRates.com provides a detailed overview of the findings identified in Keynova Group’s recent Q2 2025 Online Credit Card Scorecard.
Credit Card Issuers Streamlining Digital Processes, Enriching Account Monitoring Options and Enhancing Credit Resources to Benefit Cardholders
Bank of America and U.S. Bank Tie for First in Keynova Group’s 2025 Online Credit Card Scorecard
Offering a Best-In-Class Mobile Banking App Is Easier Than You Think
Source: The Financial Brand
Mark Egan covers the critical progress in mobile banking apps and resources for small and mid-size banks and credit unions with valuable tips from U.S. Bank’s Head of Cards Digital Experience, Sharone Tate.
How to Streamline Banks’ Payments as Pathways Proliferate
Source: The Financial Brand
Eric Litch at ACI Worldwide addresses the proliferation and complexity of banks’ expanding payment options, including the importance of real-time payments for both consumers and businesses.
Two insurance carriers set the pace for mobile service in 2025
Source: ALM PropertyCasualty360
ALM PropertyCasualty360's editor in chief, Elana Ashanti Jefferson, overviews the results of Keynova Group’s recent 2025 Mobile Insurance Scorecard.
Progressive and Geico first overall in mobile experience: Keynova
Source: DigitalInsurance
Key findings from Keynova’s recent 2025 Mobile Insurance Scorecard are addressed by DigIn managing editor, Kaitlyn Mattson.
Carriers Enhance Policyholders’ Mobile Experience with App-Embedded Web Content, Expanded Telematics Capabilities and Integrated Mobile Device Features
Progressive and GEICO Tie for First in Semi-Annual Mobile Insurance Scorecard.
Nearly 80% of all U.S. Bank’s retail transactions are digital
Source: Bank Automation News
Keynova’s recent Mobile Banking Scorecard findings are included in a review of U.S. Bank’s digital transaction activity.