Insights

Perspectives from the Keynova Group team and other thought leaders influencing innovative thinking about digital channels.

Kaycee McNeil-Elder Kaycee McNeil-Elder

Why loyalty programs are now a core budgeting tool, not just a perk

Source: Electronic Payments International

Pointing to Keynova Group’s Mobile Credit Card Scorecard, Wildfire Systems’ Shawn Conahan explains how digital shopping tools and rewards earnings are an important piece of consumers’ everyday spending strategies and help to offset rising prices.

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Kaycee McNeil-Elder Kaycee McNeil-Elder

5 Credit Card Trends to Watch for in 2026

Source: NerdWallet

In Sara Rathner’s annual credit card trends review published by NerdWallet, Keynova Group managing director, Beth Robertson, expresses views on agentic AI and credit card interest rate caps.

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Kaycee McNeil-Elder Kaycee McNeil-Elder

Hartford's AI-first push sets up 2026 gains as small business surges and pricing stays disciplined

Source: Complete AI Training

The Hartford’s industry-leading position in the small business market as reported in Keynova Group benchmarks, longstanding relationships with agents and brokers, and plans for 2026 that include “reimagining…processes and workflows with an AI-first mindset” are detailed as differentiators that will continue to drive the firm’s growth.

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Kaycee McNeil-Elder Kaycee McNeil-Elder

Earnings call transcript: Hartford surpasses Q4 2025 earnings expectations

Source: Hartford Financial Services Group via Investing.com

In its January 30th Earnings Call, The Hartford’s Chairman and Chief Executive Officer, Chris Swift, cited the carrier’s seventh consecutive year with a number one ranking by Keynova Group for its small business digital capabilities.

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