Source: MSN

An informative MSN article about fraud targeting older Americans highlights recent research from Keynova Group that examines some of the information and services banks are lacking that would better educate and protect their customers.

Source: NerdWallet

In Sara Rathner’s annual credit card trends review published by NerdWallet, Keynova Group managing director, Beth Robertson, expresses views on agentic AI and credit card interest rate caps.

Source: Carrier Management

In a comprehensive review of The Hartford’s recent earnings call, Carrier Management notes The Hartford’s leading position supporting a superior digital experience for small businesses as found in Keynova Group’s annual Small Commercial Insurance Scorecard.

Source: Complete AI Training

The Hartford’s industry-leading position in the small business market as reported in Keynova Group benchmarks, longstanding relationships with agents and brokers, and plans for 2026 that include “reimagining…processes and workflows with an AI-first mindset” are detailed as differentiators that will continue to drive the firm’s growth.

Source: Hartford Financial Services Group via Investing.com

In its January 30th Earnings Call, The Hartford’s Chairman and Chief Executive Officer, Chris Swift, cited the carrier’s seventh consecutive year with a number one ranking by Keynova Group for its small business digital capabilities.

Source: SortSpoke

Beth Robertson, managing director at Keynova Group, is among industry leaders revealing how innovation in the insurance industry positions digital channels and AI to augment human expertise, delivering comprehensive, cost-effective services to policyholders.

Source: American Banker

A perspective on the use of APIs in open banking cites Keynova Group’s managing director, Susan Foulds, who asserts that open banking can enable smaller institutions to compete more effectively with their larger peers.

Source: Providers & Administrators

Providers & Administrators provides a summary of the recent Insurify article on Keynova Group’s recent Online Insurance Scorecard reviewing the digital experience for consumer users of 12 of the largest U.S.-based P&C firms’ websites.

Source: The Financial Brand

In new coverage from The Financial Brand, senior executive editor Steve Cocheo reviews findings from Keynova Group’s recent Mobile Credit Card Scorecard. Focusing on the expansion of digital shopping extension tools, the results also reveal how improvements in the transaction details provided by issuers can reduce the volume and cost of transaction disputes.

Source: Insurify

Doug Bailey, a senior content writer at Insurify, writes an informative article based on recent Keynova Group research. He highlights variances in digital quoting experiences, the continuing importance of agents as a complement to firms’ digital capabilities, and ways in which insurers can improve their websites.

Source: Digital Insurance

Digital Insurance revisits projections from Keynova Group’s managing director, Beth Robertson, on the evolution of digital capabilities to support workers compensation policyholders and their employees. The article also includes projections addressing personal lines and AI.

Source: Digital Insurance

Keynova Group’s managing director, Beth Robertson, comments on ways that digital platforms can be used in workers compensation claims cases to help improve both injured worker and employer satisfaction.

Source: Digital Insurance

Kaitlyn Mattson, managing editor at Digital Insurance, highlights Keynova Group’s findings in a recent review of 12 leading U.S. Property & Casualty firms’ website experience for consumer policyholders and prospects.

Source: The Hartford

The Hartford notes that it has been recognized by Keynova Group for seven consecutive years as offering an industry-leading digital experience for Small Business Insurance.

Progressive Takes Top Honors in Keynova Group’s Semi-Annual Online Insurance Scorecard