Insights
Perspectives from the Keynova Group team and other thought leaders influencing innovative thinking about digital channels.
Sure That Your Digital Banking for Small Business Is Competitive? Think Again
Source: The Financial Brand
Keynova Group’s Small Business Digital Banker Scorecard reveals how banks are stepping away from consumer-oriented platforms to give small firms a broadened array of business-oriented tools and cash flow information.
Speeding home equity closings gives top lenders edge: study
Source: National Mortgage News
Brad Finkelstein of National Mortgage News details key findings in Keynova Group’s recently published Mortgage-Home Equity Scorecard, which competitively benchmarks the digital experience for home lending originations among top lenders in the U.S. market.
Bank of America, PNC share top ranking in Keynova’s 2026 home equity scorecard
Source: HousingWire
Reporting for HousingWire, Sarah Wolak highlights important initiatives that are improving the digital processes supporting the U.S. home lending market.
Best Home Equity Lenders
Source: Home Equity Lending News
HELN News reviews Keynova Group’s 2026 Mortgage-Home Equity Scorecard focusing on drivers in home equity lending such as accelerated closing and funding, use of internal and external data to streamline applications, and video access to online notaries.
Home Lenders Enhance Digital Impact with Accelerated Closing and Funding, Relationship Value-Adds and Visual Consumer-Education Content
Bank of America and PNC Remain Tied for the Lead in Keynova Group’s 2026 Mortgage-Home Equity Scorecard
Bank of America leads small business banking as payments become a key differentiating factor
Source: EMARKETER
EMARKETER’s Lauren Ashcraft summarizes key findings in Keynova Group’s recently released Small Business Digital Banker Scorecard.
Insurance carriers fall short on Spanish language digital access
Source: PropertyCasualty360
As the U.S. experiences a significant demographic shift with the Spanish-speaking population nearly doubling over the past two decades, read why the insurance industry needs to keep pace.
Small Business Digital Banking Advances with Payment Innovations and Upgraded Invoicing and Receivables Capabilities
Bank of America Remains No. 1 in Keynova Group’s Annual Small Business Digital Banker Scorecard
Progressive's multilingual claims experience sets it apart online
Source: EMARKETER
EMARKETER highlights an important finding in Keynova Group's recent Online Insurance Scorecard: Spanish-language content and support is a key competitive differentiator.
Why Card-Based BNPL Is Poised to Become the Mainstream Pay-Later Channel
Source: The Financial Brand
TFB’s senior executive editor, Steve Cocheo, interviews Keynova Group’s managing director, Beth Robertson, about the reasons behind adoption of card-based BNPL services.
Insurance Companies Enhance Digital Assistants with AI Technology
Source: INSURASALES
Using Keynova Group’s Q2 2026 Online Insurance Scorecard results, INSURASALES details how the financial services sector has substantially shifted from physical to digital customer interactions.
How P&C digital assistant adoption is rebounding: Keynova
Source: Digital Insurance
Digital Insurance interviews Beth Robertson, managing director at Keynova Group, about findings from its Q2 2026 Online Insurance Scorecard regarding insurance websites’ use of digital assistants for policyholder support.
Progressive Leads Keynova Group’s 2026 Online Insurance Scorecard as Carriers Boost Digital Flexibility
Source: Insurtech Eye by FF News
FF News reviews Keynova Group’s Q2 2026 Online Insurance Scorecard highlighting findings showing U.S. insurers prioritizing online payment flexibility, hybrid digital/live support, and expanded Spanish-language capabilities.
Carriers Add Online Payment Flexibility, Balance Digital and Live Agent Service, and Broaden Spanish-Language Support
Progressive Leads Keynova Group’s Semi-Annual Online Insurance Scorecard
Is Your Bank Giving Consumers the Control Over Online Privacy that They Crave?
Source: The Financial Brand
An interview with Keynova Group managing director, Susan Foulds, reveals why banks have an important opportunity to strengthen customer trust through transparent privacy practices and greater control over marketing communications and data-sharing preferences.