Insights
Perspectives from the Keynova Group team and other thought leaders influencing innovative thinking about digital channels.
Most Large Mortgage Lenders Offer Home Equity Products
Source: Home Equity Lending News
Findings from Keynova Group’s 2025 Mortgage-Home Equity Scorecard are featured in a recent review in Home Equity Lending News.
Bank of America, PNC share top spot in Keynova’s Mortgage-Home Equity Scorecard
Source: HousingWire
HousingWire’s Sarah Wolak highlights key insights revealed in Keynova Group’s 2025 Mortgage-Home Equity Scorecard, including Bank of America and PNC’s leadership supporting consumers’ digital lending experience.
Lenders Improving Digital Resources for Mortgage and Home Equity to Enhance Loan Origination Experience
Bank of America and PNC Tie in Keynova Group’s 2025 Mortgage-Home Equity Scorecard
Big Banks Are Rushing Upgrades to Their Small Biz Offerings. Why Community Banks Still Have the Edge
Source: The Financial Brand
The Financial Brand’s Steve Cocheo speaks with Keynova managing director, Susan Foulds, about important information that many larger banks do not provide to their small business customers.
Banks Improve Digital Experience for Small Businesses with Real-Time Messaging, Transaction Management and Security Options
Bank of America Repeats First in Keynova Group’s Annual Small Business Banker Scorecard
Progressive first in online customer experience: Keynova
Source: Digital Insurance
Digital Insurance interviews Keynova managing director, Beth Robertson, about recent findings and trends revealed in the firm’s Online Insurance Scorecard.
Carrier Enhancements to Online Quoting, Claims and Digital Cross-Selling Help Drive Policyholder Satisfaction and Retention
Progressive Wins 1st in Keynova Group’s Semi-Annual Online Insurance Scorecard
COMMENTARY: BNPL Is Booming, And So Are the Risks You Can’t Ignore
Source: Digital Transactions
A fascinating article on the accelerating nature of digital transactions and how improved insight into identity can reduce risk for providers while driving a more seamless experience for consumers -- whether for BNPL, P2P payments like Zelle, or digital applications for financial services.
The Credit Card Tools Hiding in Your Banking App
Source: NerdWallet
Sara Rathner, a senior writer at NerdWallet, speaks with Keynova managing director, Beth Robertson, about the valuable set of financial tools that many issuers are building into their mobile apps.
Closing the customer service gap
Source: American Banker
Retail banks are understandably cautious in approaching the use of AI for live servicing and virtual assistants. A recent article from Capgemini details the strategic importance for banks and credit unions to develop a balanced blend of Gen AI and human contact for customer support.
U.S. Bank earns top ranking for online credit card experience
Source: U.S. Bank
Enhanced functionality and streamlined digital processes help cardholders manage their accounts with ease and confidence.
Bank of America’s new login process supercharged user engagement
Source: EMarketer
EMarketer reviews Bank of America’s new CashPro login and cites the bank’s leading results in Keynova’s recent Q2 Online Banker Scorecard.
Banks Improving Debit Card Management in Online Banking and Adding Security Features While Real-Time Alerts Still Advancing
Bank of America Maintains First Place in Keynova Group’s Q2 2025 Online Banker Scorecard
Bank of America, U.S. Bank digital status tools set them apart
Source: Bank Automation News
Whitney McDonald, editor at Bank Automation News, covers the status tools that leading banks like Bank of America and U.S. Bank are adding to enhance the credit cardholder experience.
Online Credit Card Scorecard Reviews 10 Top Issuer Websites for Cardholder Engagement
Source: CardRates.com
Andrew Allen of CardRates.com provides a detailed overview of the findings identified in Keynova Group’s recent Q2 2025 Online Credit Card Scorecard.