Insights

Perspectives from the Keynova Group team and other thought leaders influencing innovative thinking about digital channels.

Kaycee McNeil-Elder 6/25/24 Kaycee McNeil-Elder 6/25/24

Insurance Carriers Optimize Digital Quoting and Expand Services to Address Evolving Climate Changes and Spanish-Language Communications

Progressive Wins No. 1 in Keynova Group’s Semi-Annual Online Insurance Scorecard Results

Kaycee McNeil-Elder 6/14/24 Kaycee McNeil-Elder 6/14/24

What Visa’s Upcoming Changes Might Mean for Your Wallet

Source: NerdWallet

NerdWallet’s Sara Rathner interviews Keynova managing director, Beth Robertson, and others about several new payment concepts developed by Visa.

Kaycee McNeil-Elder 6/7/24 Kaycee McNeil-Elder 6/7/24

Banks Offer Omnichannel Customer Support and Improved Dashboards to Enhance Digital Customer Experience

Banking Dive publishes Keynova’s Online Banker Scorecard results.

Kaycee McNeil-Elder 5/29/24 Kaycee McNeil-Elder 5/29/24

Banks Offer Omnichannel Customer Support and Improved Dashboards to Enhance Digital Customer Experience

Bank of America Secures First Place Overall in Keynova Group’s Q2 2024 Online Banker Scorecard

Kaycee McNeil-Elder 5/21/24 Kaycee McNeil-Elder 5/21/24

BofA No. 1 in Keynova Group’s 2024 Online Credit Card Scorecard

Source: The Green Sheet

The Green Sheet covers Keynova Group’s recent review of the acquisition and servicing elements offered on the websites of leading U.S. credit card issuers.

Kaycee McNeil-Elder 5/16/24 Kaycee McNeil-Elder 5/16/24

Credit Card Issuers Boost Fraud Prevention in Digital Card Applications, Enhance Lost/Stolen Card Services and Evolve Online Assistants

Bank of America Secures No. 1 Ranking in Keynova Group’s Q2 2024 Online Credit Card Scorecard

Kaycee McNeil-Elder 4/25/24 Kaycee McNeil-Elder 4/25/24

How Three Community Bank CEOs Are Tackling Tech, Talent and Deposit Challenges

Source: The Financial Brand

Insights into the direction of community banks and credit unions, leveraging their competitive position with in-person customer experiences and the critical next stage in upgrading their digital banking through their core processors and third-party APIs to meet customer expectations.

Kaycee McNeil-Elder 4/19/24 Kaycee McNeil-Elder 4/19/24

GEICO Tops List of Mobile Insurance Apps

Source: Carrier Management

Keynova’s recent 2024 Mobile Insurance results are covered in Carrier Management’s P&C news.

Kaycee McNeil-Elder 4/16/24 Kaycee McNeil-Elder 4/16/24

Insurance Carriers Advance Mobile Accident Detection and Claims Support Along with Facilitated Access to Mobile Services

Keynova Group Releases Semi-Annual Mobile Insurance Scorecard Results

Kaycee McNeil-Elder 4/11/24 Kaycee McNeil-Elder 4/11/24

Major Banks’ Mobile Apps Evolve into ‘Payment Central’ for Consumers

Source: The Financial Brand

Keynova’s Susan Foulds talks with Steve Cocheo of The Financial Brand about how bank apps are providing clarity and improved access to an array of consumer payment options.