Insights
Perspectives from the Keynova Group team and other thought leaders influencing innovative thinking about digital channels.
How Discover brings Capital One closer to merchants
Source: American Banker
American Banker’s John Adams includes commentary from Keynova managing director, Beth Robertson, about potential outcome for merchants should Capital One acquire Discover.
If Capital One Buys Discover, What Can Cardholders Expect?
Source: NerdWallet
Writer Melissa Lambarena includes commentary from Keynova Group in her assessment of cardholder impacts resulting from the potential Capital One-Discover merger.
5 key drivers of the Capital One-Discover merger
Source: American Banker
Kate Fitzgerald interviews Keynova managing director, Beth Robertson, in this detailed look at the proposed Capital One merger with Discover.
Virtual assistants are the future, but some banks are falling behind
Source: American Banker
Keynova managing director, Susan Foulds, discusses retail banking’s virtual assistant-driven transformation and its contribution to an improved customer experience.
Progressive continues to rank first in online experience: Keynova
Source: Digital Insurance
Kaitlyn Mattson discusses recent Online Insurance Scorecard results with Keynova Group’s Beth Robertson.
5 Credit Card Trends to Watch for in 2024
Source: NerdWallet
Sara Rathner of NerdWallet incorporates insights from Keynova Group managing director, Beth Robertson, in a review of key past and future trends for credit cards.
What makes a good mobile banking app?
Source: American Banker
American Banker’s Miriam Cross interviews Keynova’s Susan Foulds and other leading analysts about key elements supporting market-leading mobile banking apps.
Online Policy Self-Servicing, Support and Quoting Capabilities Set Leading Insurance Carriers Apart
Keynova Group Releases Semi-Annual Online Insurance Scorecard Results
Helping Americans understand benefits of saving tax refunds, cash bonuses
Source: U.S. Bank
In a recent blog post, U.S. Bank cites its win in Keynova Group’s 2023 Mobile Banking Scorecards and its strong position in the 2023 Online Banking Scorecards.
Mobile Credit Card Scorecard Reveals Advances in Servicing via Virtual Assistants, Spending Reports and Card Controls
Bank of America and Wells Fargo Tie for No. 1 in the Keynova Group 2023 Mobile Credit Card Scorecard.
Where are they now? 6 Digital Banker of the Year honorees
Source: American Banker
Keynova Group is highlighted in a discussion of Bank of America’s virtual assistant, Erica, which was developed under the direction of Michelle Moore - now heading digital at Wells Fargo.
Banks, Stop Fretting About Musk's Superapp: Improve Your Own
Source: The Financial Brand
Banks and credit unions are positioned to provide the best digital hubs with TRUSTED banking apps that centralize customers’ aggregated accounts and offer easy instant payments—and without “sharing”.
Bank of America Continues to Rank No. 1 for Online Banking Experience as Personalized PFM Trend Advances and RTP Surfaces
Keynova Group Releases Semi-Annual Online Banker Scorecard
5 best practices for improving the home equity lending experience
Source: HousingWire
Learn actions Keynova Group recommends for banks and non-banks to improve their digital channels to better support home equity lending.
These Insurtech Forces are Transforming Insurance
Source: PropertyCasualty360
Insurtech has evolved into a booming competitive market that is thriving due to the development of AI, application programming interfaces (APIs), and other forces that will impact the entire insurance industry.