Insights
Perspectives from the Keynova Group team and other thought leaders influencing innovative thinking about digital channels.
The Hartford's digital experience first in small commercial: Keynova
Source: Digital Insurance
Kaitlyn Mattson of Digital Insurance covers the results of Keynova Group’s recently released 2023 Small Commercial Insurance Scorecard benchmarking leading U.S. carriers’ digital services supporting small businesses.
Insurance Carriers Increase Small Businesses’ Digital Access to Certificates of Insurance and Demos; Opportunity to Add More Digital Servicing
The Hartford Achieves First Place in Keynova Group’s Annual Small Commercial Insurance Scorecard
Banking prospects want to test mobile apps before downloading
Source: Insider Intelligence
In a recent Keynova Group study of 17 major banks, 70% offered some form of test drive feature.
Estimated waits, virtual lobbies: Banks step up virtual assistants
Source: American Banker
Banks whipped up basic chatbots in the early pandemic to deflect customer queries. Years in, banks have been learning from customer preferences and turning bots into more fully formed and conversational digital assistants.
Geico ranks first for overall mobile experience
Source: Digital Insurance
Kaitlyn Mattson of Digital Insurance interviews Keynova Group’s Beth Robertson about results of the firm’s Q3 2023 Mobile Insurance Scorecard.
Offer ‘Test Drives’ of Mobile Banking Apps for a Marketing Advantage
Source: The Financial Brand
Recent research by Keynova Group suggests that video tours, demos, test drives are becoming a “must have” as digital emphasis grows.
Key Digital Trends Emerge in Financial Services Survey
Source: Scotsman Guide
Keynova managing director, Beth Robertson, discusses highlights of the company’s recent 2023 Mortgage-Home Equity Scorecard reviewing top lenders in the U.S. market.
GEICO takes the lead for its mobile user experience
Source: Insurance Business
According to Keynova Group, GEICO ranked first for its overall score and surpassed 11 of the country’s major carriers for its mobile user experience.
Insurers Enhance Mobile Channels with Added Digital Assistant Support and Usability Elements for Privacy and Quoting
Keynova Group Releases Semi-Annual Mobile Insurance Scorecard Results
Mobile Banking Use Fueled by Enhanced Financial Management Tools, Improved Demos and Advancing Virtual Assistant Skills
Keynova Group Releases Semi-Annual Mobile Banker Scorecard Results
Is ChatGPT Ready for Banking? Yes and No
Source: The Financial Brand
Recent interest in AI is a good catalyst for organizations to start adopting the technology, making sure to find a solution that best suits their needs.
Will AI Fix Work?
Source: Microsoft’s 2023 Work Trend Index
A study from Microsoft reveals how organizations that embrace AI can usher in a new wave of productivity growth and value creation.
Borrowers Tapping Equity to Pay Down Debts, Renovations
Source: Inside Mortgage Trends
Keynova, along with TransUnion and the Mortgage Bankers Association, discuss how home equity is replacing refinancing as the choice for consumers funding renovations and paying off high-interest debt.
What Small Businesses Want from Mobile Banking Apps (But Don’t Get)
Source: The Financial Brand
In an interview with The Financial Brand, Keynova managing director Susan Foulds details how mobile banking apps fall short and what functionality small business users want most.
Home Lenders Adding Spanish-language, Financial Goal-setting Tools and Looking to Opportunities in Home Equity
Keynova Group Releases 2023 Mortgage-Home Equity Scorecard