Insights
Perspectives from the Keynova Group team and other thought leaders influencing innovative thinking about digital channels.
5 Technologies That Are Driving the Future of Banking
Source: Banking Exchange
A primer on the key digital technologies that can impact every facet of financial service providers’ businesses.
Leading Small Business Banks Expand Digital Customer Support and Mobile Banking for Business Customers
Keynova Group Releases Annual Small Business Banker Scorecard
Progressive Leads Other Carriers in Online Experience as Spanish-Language Options Grow
Source: Eva Thomas - P&C Specialist
Progressive tops other personal lines insurers with the best online experience, followed closely by State Farm and Geico.
Spanish-language and Digital Quoting Services on the Rise Among Leading Insurance Carriers
Keynova Group Releases Semi-Annual Online Insurance Scorecard Results
How Insurers and New Entrants Can Take Advantage of Embedded Insurance
Source: Ernst & Young
EY discusses how embedded plays are becoming a competitive imperative, representing a customer-centric convergence of diverse products and services.
How Banks Use Tech to Go Beyond Accessibility Standards
Source: American Banker
Miriam Cross of the American Banker writes about the debate on how the ADA (Americans with Disabilities Act) applies to digital properties.
Gen Z Consumers Give Banks Less Than a Passing Grade on Bank Authentication
Source: Pymnts
Customer-facing elements are especially important to Gen Z according to new insights from @PYMNTS
Leading Banks Enhance Online Services Including Seamless Account Opening and Self-Service Options
Keynova Group Releases Semi-Annual Online Banker Scorecard Results
How Credit Card Issuers Are Tackling Application Abandonment
Source: The Financial Brand
Keynova’s Beth Robertson talks with Steve Cocheo of The Financial Brand about how issuers are improving digital credit card applications.
Leading Credit Card Issuers Emphasize Cardholder Security; Streamline Card Applications
Bank of America Secures No. 1 Ranking in Keynova Group’s Q2 2023 Online Credit Card Scorecard
How Virtual Assistants Take Mobile Banking Apps to the Next Level
Source: The Financial Brand
Keynova’s Susan Foulds discusses how true virtual assistants — which incorporate natural language processing, artificial intelligence and predictive analytics — take mobile banking to the next level.
Carriers improve mobile claims experience, Keynova
Source: Digital Insurance
Competition to support optimal digital experiences for policyholders across mobile channels is heating up per Keynova Group’s Q1 2023 Mobile Insurance Scorecard
Geico is Tops for Mobile User Experience, Progressive Close Behind
Source: P&C Specialist
According to a report by the Keynova Group, GEICO comes in first when it comes to the mobile user experience.
How Huntington Aims to Deepen Its ‘Skinny’ Digital Banking Relationships
Source: The Financial Brand
A comprehensive strategy involving a blended approach of digital best practices and human connectivity is required to deepen banks’ relationships with those customers acquired through digital acquisition and onboarding, especially for regional and community banks. The Financial Brand spotlights the success of this strategy at Huntington Bank.
Annoying Password Rules Actually Make Us Less Secure
Source: Wall Street Journal
Forcing users to change their passwords and mandating special characters are outdated but persistent rules. ‘Some bits of old password wisdom have turned into a bit of a religion.’