Source: P&C Specialist

According to a report by the Keynova Group, GEICO comes in first when it comes to the mobile user experience.

Source: The Financial Brand

A comprehensive strategy involving a blended approach of digital best practices and human connectivity is required to deepen banks’ relationships with those customers acquired through digital acquisition and onboarding, especially for regional and community banks. The Financial Brand spotlights the success of this strategy at Huntington Bank.

Source: Wall Street Journal

Forcing users to change their passwords and mandating special characters are outdated but persistent rules. ‘Some bits of old password wisdom have turned into a bit of a religion.’

Source: Payments Next

Keynova Group explores how an ever-evolving roster of innovative digital services offers credit card issuers an opportunity to differentiate their offerings and connect with cardholders.

Source: ITL

Keynova Group’s managing director, Beth Robertson, on how insurers are using telematics to differentiate their products, reduce risks and expenses, and continue improving the policyholder experience.

Source: NerdWallet

NerdWallet’s Sara Rathner speaks with Keynova Group’s managing director, Beth Robertson, about what’s trending for credit cards in the coming year.

Source: Digital Insurance

A good read for banks as well as insurers; learn why automated interactions should be tempered with as-needed human support.

Source: The Financial Brand

Steve Cocheo of The Financial Brand highlights key findings in Keynova Group’s most recent Credit Card Scorecard.

Source: InsuranceNewsNet

InsuranceNewsNet’s Doug Bailey reviews insights drawn from Keynova Group’s Online Insurance Scorecard review of leading P&C carriers’ websites.

Source: Digital Insurance

Kaitlyn Mattson of Digital Insurance shares findings from Keynova Group’s recent Q4 2022 Online Insurance Scorecard

Source: P&C Specialist

Keynova Group’s managing director, Beth Robertson, shares insights from the firm’s recent Online Insurance Scorecard.

Source: Digital Insurance

Beth Robertson of Keynova Group explores how mobile capabilities are improving claims information and enhancing the user experience.

Source: American Banker

Susan Foulds, managing director at Keynova Group, discusses personal finance management apps, including Personified from First Untied Bank.

Source: The Financial Brand

Financial services providers can no longer use the excuse of the pandemic when delivering less-than-desirable customer experiences. Today's consumer knows what is possible with the combination of data, advanced insights, modern technology and expanded communication channels.

Source: Forbes

During the 2022 holiday shopping season, consumers are looking for brands that can provide personalized, convenient solutions to make their lives easier and better. They are also not purely looking to buy a product - but to have an experience around the product.