Source: The Financial Brand

Personalization of mobile banking app features is becoming the key to making an increasingly complex product work well. Susan Foulds shares more mobile banking insights with The Financial Brand.

Source: Payments Dive

The share of U.S. consumers who’ve used buy now-pay later (BNPL) services has jumped over the past year: 67% of respondents this year have used the service, compared to 47% in 2021, according to a recent report.

Source: American Banker

With higher interest rates negatively impacting mortgage refinancing volumes, homeowners are turning to home equity loans to tap into recent gains.

Source: Property Casualty360

For small commercial insurance carriers, the right approach to the digital journey is often the difference between winning new small business clients or falling by the wayside. Beth Robertson and Chris Musto detail how carriers can win more SMB customers.

Source: The Financial Brand

The nature of financial services for both consumers and businesses requires personalization of the digital experience—a balance of technology with customer experience best practices, options for user customization, and relevant insights and guidance—all blended with high-touch customer service that is readily available when required. Citizens Bank taps into the importance of humanizing the digital experience.

Keynova Group Releases New Small Business Banker Scorecard, Bank of America Ranks No. 1

Deloitte Insights encourages insurers to bolster capabilities for small businesses to keep pace with a changing and increasingly digital economy.

Source: The Financial Brand

Building a distribution network that combines the qualities of human interaction with the power of new technologies can leverage customer-facing staff to become a differentiator for traditional banks and credit unions.

By Susan Foulds, Managing Director at Keynova Group

With digital banking fast-tracked during the pandemic, modernization of online banking for small businesses is critical—especially as banks face headwinds from fintechs, accounting software providers and banking-as-a-service innovators.

Source: Keynova Group Scorecards

Progressive earns top honors for its digital user experience among leading U.S. insurance carriers.

Source: Keynova Group Scorecards

Bank of America and Discover Share No. 1 Digital Ranking Among Credit Card Issuers According to Keynova Group’s Q4 2021 Scorecard

Source: Keynova Group Scorecards

Bank of America Continues Its Winning Scorecard Streak, Delivering Market Leading Online Banking Customer Best Practices

Christopher Musto and Susan Foulds

Growing customer acquisition and unprecedented levels of late-stage venture funding suggest newfound traction for challenger banking offerings.  In this series, Keynova highlights where digital teams at large banks should take a closer look at challengers, and then turns its lens on the areas where leading large banks have demonstrated digital superiority over challengers.

Source: Keynova Group Scorecards

New telematics features and digital support for injured workers elevate small firms' insurance experience. Overall market lags in digital servicing for small businesses.

Source: Keynova Group Scorecards

Telematics fully integrated into primary mobile app for safe driver discounts. Advanced GPS and device capabilities improve customer experience on apps.