Carrier Enhancements to Online Quoting, Claims and Digital Cross-Selling Help Drive Policyholder Satisfaction and Retention
Progressive Wins 1st in Keynova Group’s Semi-Annual Online Insurance Scorecard
The Credit Card Tools Hiding in Your Banking App
Source: NerdWallet
Sara Rathner, a senior writer at NerdWallet, speaks with Keynova managing director, Beth Robertson, about the valuable set of financial tools that many issuers are building into their mobile apps.
U.S. Bank earns top ranking for online credit card experience
Source: U.S. Bank
Enhanced functionality and streamlined digital processes help cardholders manage their accounts with ease and confidence.
Banks Improving Debit Card Management in Online Banking and Adding Security Features While Real-Time Alerts Still Advancing
Bank of America Maintains First Place in Keynova Group’s Q2 2025 Online Banker Scorecard
Bank of America, U.S. Bank digital status tools set them apart
Source: Bank Automation News
Whitney McDonald, editor at Bank Automation News, covers the status tools that leading banks like Bank of America and U.S. Bank are adding to enhance the credit cardholder experience.
Online Credit Card Scorecard Reviews 10 Top Issuer Websites for Cardholder Engagement
Source: CardRates.com
Andrew Allen of CardRates.com provides a detailed overview of the findings identified in Keynova Group’s recent Q2 2025 Online Credit Card Scorecard.
Credit Card Issuers Streamlining Digital Processes, Enriching Account Monitoring Options and Enhancing Credit Resources to Benefit Cardholders
Bank of America and U.S. Bank Tie for First in Keynova Group’s 2025 Online Credit Card Scorecard
How to Streamline Banks’ Payments as Pathways Proliferate
Source: The Financial Brand
Eric Litch at ACI Worldwide addresses the proliferation and complexity of banks’ expanding payment options, including the importance of real-time payments for both consumers and businesses.
Two insurance carriers set the pace for mobile service in 2025
Source: ALM PropertyCasualty360
ALM PropertyCasualty360's editor in chief, Elana Ashanti Jefferson, overviews the results of Keynova Group’s recent 2025 Mobile Insurance Scorecard.
Progressive and Geico first overall in mobile experience: Keynova
Source: DigitalInsurance
Key findings from Keynova’s recent 2025 Mobile Insurance Scorecard are addressed by DigIn managing editor, Kaitlyn Mattson.
Carriers Enhance Policyholders’ Mobile Experience with App-Embedded Web Content, Expanded Telematics Capabilities and Integrated Mobile Device Features
Progressive and GEICO Tie for First in Semi-Annual Mobile Insurance Scorecard.
Nearly 80% of all U.S. Bank’s retail transactions are digital
Source: Bank Automation News
Keynova’s recent Mobile Banking Scorecard findings are included in a review of U.S. Bank’s digital transaction activity.
Why did U.S. Bank’s mobile app stand out in a recent ranking?
Source: eMarketer
eMarketer’s Laura Ashcraft highlights Keynova Group’s findings supporting U.S. Bank’s market-leading mobile banking experience.
In Mobile Banking, Predictive Virtual Assistant Capabilities Remain Nascent; Omnichannel Account Opening and Use of Apps to Cross-Sell Expand
U.S. Bank Repeats No. 1 Overall and Clinches First in Both Mobile App and Mobile Web in Keynova Group’s Semi-Annual Mobile Banker Scorecard
Mobile app enhancements are helping better support members
Source: Nationwide
Keynova Group is recognized by Nationwide in an informative release about the firm’s mobile app.
Digital Interactions by BofA Clients Surge to Over 26 Billion, up 12% Year-Over-Year
Source: Bank of America
Bank of America cites its leading position in two of Keynova Group’s Scorecards that assess the comparative customer experience offered through leading banks’ and issuers’ digital channels.
Credit card surcharging is rising: What banks need to know
Source: American Banker
American Banker’s Cheryl Munk interviews Keynova about the expanding merchant practice of surcharging consumers when they pay with a credit card.
Excerpts from The Hartford’s Earnings Call of January 31, 2025
In its recent earnings call, The Hartford cites recognition in Keynova Group’s Small Commercial Insurance Scorecard.
P&C insurers with the best online customer experience
Source: PropertyCasualty360
Brittney Meredith-Miller, assistant editor at PropertyCasualty360, highlights the findings in Keynova Group’s recent Q4 2024 Online Insurance Scorecard, which explores the user experience at top P&C carriers’ websites.
What’s risk got to do with it?
Source: Digital Insurance
Bill Martin, President and CEO at Plymouth Rock Home Assurance, discusses the need to evolve risk models and insurance products to keep pace with the increasing frequency of large scale natural disasters.