Insights
Perspectives from the Keynova Group team and other thought leaders influencing innovative thinking about digital channels.
Insurance Companies Enhance Digital Assistants with AI Technology
Source: INSURASALES
Using Keynova Group’s Q2 2026 Online Insurance Scorecard results, INSURASALES details how the financial services sector has substantially shifted from physical to digital customer interactions.
How P&C digital assistant adoption is rebounding: Keynova
Source: Digital Insurance
Digital Insurance interviews Beth Robertson, managing director at Keynova Group, about findings from its Q2 2026 Online Insurance Scorecard regarding insurance websites’ use of digital assistants for policyholder support.
Progressive Leads Keynova Group’s 2026 Online Insurance Scorecard as Carriers Boost Digital Flexibility
Source: Insurtech Eye by FF News
FF News reviews Keynova Group’s Q2 2026 Online Insurance Scorecard highlighting findings showing U.S. insurers prioritizing online payment flexibility, hybrid digital/live support, and expanded Spanish-language capabilities.
Carriers Add Online Payment Flexibility, Balance Digital and Live Agent Service, and Broaden Spanish-Language Support
Progressive Leads Keynova Group’s Semi-Annual Online Insurance Scorecard
Is Your Bank Giving Consumers the Control Over Online Privacy that They Crave?
Source: The Financial Brand
An interview with Keynova Group managing director, Susan Foulds, reveals why banks have an important opportunity to strengthen customer trust through transparent privacy practices and greater control over marketing communications and data-sharing preferences.
New Financing Options Offered by Credit Card Issuers for Enhanced User Control and Security
Source: Third News
Keynova Group’s Online Credit Card Scorecard reveals leading issuers enhancing their product offerings by embracing innovative financing and secure digital payment options.
Bank of America and U.S. Bank Lead in Keynova Group's 2026 Online Credit Card Scorecard, Issuers Expand Financing Options and Controls Amid Economic Uncertainty
Source: Ainvest
Keynova Group’s Online Credit Card Scorecard highlights issuers expanding beyond traditional credit card functionality, integrating installment financing and strengthening account and payment controls for authorized card users.
Many Not Ready for Agentic Commerce and other Digital Transactions News briefs from 5/28/26
Source: Digital Transactions
Digital Transactions cites the results of Keynova Group’s recent Online Credit Card Scorecard evaluation of leading U.S. issuers.
Credit Card Issuers Expand Financing Options and Controls for Additional Users While Promoting Secure Digital Payments
Bank of America and U.S. Bank Tie as Co-Leaders in Keynova Group’s 2026 Online Credit Card Scorecard
Keynova Group's Q2 2026 Online Banker Scorecard highlights the importance of user control
Source: eMarketer
Lauren Ashcraft of eMarketer highlights Keynova Group’s Q2 2026 Online Banker Scorecard findings showing BofA and U.S. Bank pulling ahead of peers by reducing friction at key moments from data transparency to account opening to cross-channel support.
Banks Give Customers Online Controls for Privacy & Marketing Preferences, Streamline Account Opening and Renew Omnichannel Banking Focus
Bank of America and U.S. Bank Tie for the Top Spot in Keynova Group’s Q2 2026 Online Banker Scorecard
Why loyalty programs are now a core budgeting tool, not just a perk
Source: Electronic Payments International
Pointing to Keynova Group’s Mobile Credit Card Scorecard, Wildfire Systems’ Shawn Conahan explains how digital shopping tools and rewards earnings are an important piece of consumers’ everyday spending strategies and help to offset rising prices.
Telematics help Geico, Progressive hold top spot in mobile: Keynova
Source: Digital Insurance
In a timely review of Keynova Group’s Q1 2026 Mobile Insurance Scorecard, Digital Insurance highlights findings regarding carriers’ evolving telematics solutions and accessibility practices.
Allstate Joins Mobile Insurance App Leader GEICO; Top Carriers Expand Telematics Services: Keynova
Source: Carrier Management
Carrier Management provides a detailed overview of key results and trends identified in Keynova Group’s Q1 2026 Mobile Insurance Scorecard.
Carriers Expand Telematics Use, Integrate Device Capabilities and Accessibility Elements to Enhance Mobile Experience
Progressive and GEICO Tie for First in Semi-Annual Mobile Insurance Scorecard.