Insights
Perspectives from the Keynova Group team and other thought leaders influencing innovative thinking about digital channels.
US Bank tops mobile banking surveys for second year in a row
Source: American Banker
American Banker's Melinda Huspen examines U.S. Bank’s market-leading mobile app that creates rich and individualized experiences as reviewed by Keynova Group and other firms.
Surging Home Equity Credit Demand Blurs the Lines Between Banks and Fintechs
Source: The Financial Brand
Keynova managing director, Beth Robertson, discusses innovative lending approaches in The Financial Brand’s comprehensive review of recent dynamics in the market for home equity lending.
Progressive and GEICO tied for first overall in mobile: Keynova
Source: Digital Insurance
Digital Insurance delivers a timely review of Keynova Group’s recently released Q3 2025 Mobile Insurance Scorecard.
Carriers Build Policyholder Trust with Security Elements and Expand Market with Spanish-Language Services and Coverage Assessment Tools
Progressive and GEICO Tie for First in Semi-Annual Mobile Insurance Scorecard
More Banking Apps Offer Predictive Insights, But Many Alerts Still Arrive Too Late
Source: The Financial Brand
Highlighting findings from Keynova Group’s recent Q3 2025 Mobile Banker Scorecard, Steve Cocheo, Senior Executive Editor at The Financial Brand, reviews how several leading banks are creating predictive insights to help customers better manage their finances.
3 major banks turn to predictive insights to boost trust
Source: CX Dive
Kristen Doerer, senior editor at CX Dive, showcases a recent key finding from Keynova Group’s Q3 2025 Mobile Banking Scorecard.
Predictive Insights Emerging in Mobile Banking while Digital Security Tightens; Real-Time Alerts Not Yet Universal
U.S. Bank Continues Winning Streak in Keynova Group’s Semi-Annual Mobile Banker Scorecard
Most Large Mortgage Lenders Offer Home Equity Products
Source: Home Equity Lending News
Findings from Keynova Group’s 2025 Mortgage-Home Equity Scorecard are featured in a recent review in Home Equity Lending News.
Bank of America, PNC share top spot in Keynova’s Mortgage-Home Equity Scorecard
Source: HousingWire
HousingWire’s Sarah Wolak highlights key insights revealed in Keynova Group’s 2025 Mortgage-Home Equity Scorecard, including Bank of America and PNC’s leadership supporting consumers’ digital lending experience.
Lenders Improving Digital Resources for Mortgage and Home Equity to Enhance Loan Origination Experience
Bank of America and PNC Tie in Keynova Group’s 2025 Mortgage-Home Equity Scorecard
Big Banks Are Rushing Upgrades to Their Small Biz Offerings. Why Community Banks Still Have the Edge
Source: The Financial Brand
The Financial Brand’s Steve Cocheo speaks with Keynova managing director, Susan Foulds, about important information that many larger banks do not provide to their small business customers.
Banks Improve Digital Experience for Small Businesses with Real-Time Messaging, Transaction Management and Security Options
Bank of America Repeats First in Keynova Group’s Annual Small Business Banker Scorecard
Progressive first in online customer experience: Keynova
Source: Digital Insurance
Digital Insurance interviews Keynova managing director, Beth Robertson, about recent findings and trends revealed in the firm’s Online Insurance Scorecard.
Carrier Enhancements to Online Quoting, Claims and Digital Cross-Selling Help Drive Policyholder Satisfaction and Retention
Progressive Wins 1st in Keynova Group’s Semi-Annual Online Insurance Scorecard
COMMENTARY: BNPL Is Booming, And So Are the Risks You Can’t Ignore
Source: Digital Transactions
A fascinating article on the accelerating nature of digital transactions and how improved insight into identity can reduce risk for providers while driving a more seamless experience for consumers -- whether for BNPL, P2P payments like Zelle, or digital applications for financial services.