Insights
Perspectives from the Keynova Group team and other thought leaders influencing innovative thinking about digital channels.
What makes a good mobile banking app?
Source: American Banker
American Banker’s Miriam Cross interviews Keynova’s Susan Foulds and other leading analysts about key elements supporting market-leading mobile banking apps.
Online Policy Self-Servicing, Support and Quoting Capabilities Set Leading Insurance Carriers Apart
Keynova Group Releases Semi-Annual Online Insurance Scorecard Results
Helping Americans understand benefits of saving tax refunds, cash bonuses
Source: U.S. Bank
In a recent blog post, U.S. Bank cites its win in Keynova Group’s 2023 Mobile Banking Scorecards and its strong position in the 2023 Online Banking Scorecards.
Mobile Credit Card Scorecard Reveals Advances in Servicing via Virtual Assistants, Spending Reports and Card Controls
Bank of America and Wells Fargo Tie for No. 1 in the Keynova Group 2023 Mobile Credit Card Scorecard.
Where are they now? 6 Digital Banker of the Year honorees
Source: American Banker
Keynova Group is highlighted in a discussion of Bank of America’s virtual assistant, Erica, which was developed under the direction of Michelle Moore - now heading digital at Wells Fargo.
Banks, Stop Fretting About Musk's Superapp: Improve Your Own
Source: The Financial Brand
Banks and credit unions are positioned to provide the best digital hubs with TRUSTED banking apps that centralize customers’ aggregated accounts and offer easy instant payments—and without “sharing”.
Bank of America Continues to Rank No. 1 for Online Banking Experience as Personalized PFM Trend Advances and RTP Surfaces
Keynova Group Releases Semi-Annual Online Banker Scorecard
5 best practices for improving the home equity lending experience
Source: HousingWire
Learn actions Keynova Group recommends for banks and non-banks to improve their digital channels to better support home equity lending.
These Insurtech Forces are Transforming Insurance
Source: PropertyCasualty360
Insurtech has evolved into a booming competitive market that is thriving due to the development of AI, application programming interfaces (APIs), and other forces that will impact the entire insurance industry.
The Hartford's digital experience first in small commercial: Keynova
Source: Digital Insurance
Kaitlyn Mattson of Digital Insurance covers the results of Keynova Group’s recently released 2023 Small Commercial Insurance Scorecard benchmarking leading U.S. carriers’ digital services supporting small businesses.
Insurance Carriers Increase Small Businesses’ Digital Access to Certificates of Insurance and Demos; Opportunity to Add More Digital Servicing
The Hartford Achieves First Place in Keynova Group’s Annual Small Commercial Insurance Scorecard
Banking prospects want to test mobile apps before downloading
Source: Insider Intelligence
In a recent Keynova Group study of 17 major banks, 70% offered some form of test drive feature.
Estimated waits, virtual lobbies: Banks step up virtual assistants
Source: American Banker
Banks whipped up basic chatbots in the early pandemic to deflect customer queries. Years in, banks have been learning from customer preferences and turning bots into more fully formed and conversational digital assistants.
Geico ranks first for overall mobile experience
Source: Digital Insurance
Kaitlyn Mattson of Digital Insurance interviews Keynova Group’s Beth Robertson about results of the firm’s Q3 2023 Mobile Insurance Scorecard.
Offer ‘Test Drives’ of Mobile Banking Apps for a Marketing Advantage
Source: The Financial Brand
Recent research by Keynova Group suggests that video tours, demos, test drives are becoming a “must have” as digital emphasis grows.